Calls on Olusola Oke, SAN, Jimoh Ibrahim, others to congratulate the winner of the direct primary.
Having fulfilled all legal requirements guiding the conduct of primary election with respect to Nigeria’s electoral act and the party constitution, Governor Lucky Orimisan Aiyedatiwa, won in toto, last Saturday’s governorship primary election of the All Progressives Congress (APC) in Ondo state, a Senior Advocate of Nigeria and Officer of the Order of the Niger, Dr Olukayode Ajulo, has declared.
Ajulo, in a statement made available to newsmen in Akure on Wednesday, said the primary election that produced the governor as winner was conducted in line with the provisions of the law.
The Senior Advocate of Nigeria stressed that “although Governor Aiyedatiwa enjoyed and still enjoys an overwhelming support of the masses, party faithful and major stakeholders within and outside Ondo state, as evident in his landslide victory, we cannot take away the place of law, which puts to rest any issue that may arise with regards to the conduct of last Saturday’s election”
The Learned Silk urged all other contestants, particularly the duo of Olusola Oke, SAN and Jimoh Ibrahim, both of whom he described as “distinguished lawyers with in-depth knowledge of the law, to openly congratulate the governor and work with him to actualize Ondo State of our dreams”
Ajulo noted that the election was conducted in a very orderly manner, devoid of violence and irregularities. He commended the Governor Usman Ododo-led primary election committee, INEC, observer’s groups and all relevant stakeholders for a hitch-free exercise
He is confident that the governor will also record a massive win in the November 2024 governorship election.
“Once again, I congratulate Mr Governor on this landmark victory, I also rejoice with the people of Ondo state for being lucky to have his a Governor at this point in time and I want to applaud the APC party faithful for displaying utmost decorum on Saturday. Rest assured, the Governor is not resting on his laurels and he will do everything within his power to take the state to a greater height” the statement concluded.
Governor Aiyedatiwa won the Ondo state APC governorship primary election by a landslide votes of 48,569 and was distantly followed by Mayowa Akinfolarin who polled 15,343 votes.
Nigeria Para Badminton star, Mariam Eniola Bolaji has won the women’s singles SL3 title at the just concluded Spanish Para Badminton International 2024 in Victoria, Spain.
The world number 10 overwhelmed world number 6 Oksana Kozyna from Ukraine 2-0 (21-13, 21-8) to clinch the gold medal over the weekend.
Bolaji had defeated world number 13 Emona Ivanova (Bulgaria) 2-0 (21-4, 21-8) to set up a clash with the 2023 silver medallist in the finals.
In round two, Mariam Bolaji defeated India’s Mandeep Kaur Mandeep, seeded number one 2-0 (21-10, 21-8). Earlier, Bolaji beat Victoria Bailey of England 2-0 (21-5, 21-4) in round one of the 2024 Spanish International.
The President, Badminton Federation of Nigeria, Francis Orbih expressed delight over the latest victory of gold medallist, Mariam Eniola Bolaji.
Orbih said Eniola’s performance has been encouraging, adding that she has become a force in world Para Badminton.
He said, “I am excited Mariam Eniola Bolaji has won her second Spanish International since making her debut in 2021. Bolaji won her first gold medal in 2021 and made history in 2024 by winning the gold medal against highly experienced Oksana Kozyna. Kozyna (World number 6) who had a better edge looking at the statistics because she placed second in 2023 but Bolaji showed class in the final with her spectacular performance in the final.
“On behalf of the Badminton community, I want to commend Bolaji for her dedication. Determination and zeal. Her performance has been encouraging since she broke into the limelight and she has become a force to reckon with.
“The Paris Paralympic Games is fast approaching and the Federation will do everything within its powers to see that she gets adequate attention because she stands a better chance of winning a medal for Nigeria”.
Kogi State Governor and chairman of the Ondo State All Progressives Congress (APC) governorship primary election committee has commended stakeholders and members of the party in Ondo state for their orderly conduct and massive turnout during the direct primary election in the state.
Governor Ododo gave the commendation while receiving reports from members of the APC Governorship Primary Election committee, security agencies and other stakeholders who monitored the conduct of the election in different parts of the 18 local government areas in the state.
According to Governor Ododo:
“I have received reports from our committee members and security agencies as well as NGOs monitoring the election including video footages and I can say that the process has been transparent and we are going to produce a candidate that will unify the APC ahead of the November, 2024 governorship election in the state.”
Responding to questions over delay in arrival of materials in some wards and local government areas, Governor Ododo said he was certain that the delay has no adverse effect on the conduct of the primary election.
The Kogi State Governor also expressed confidence that concerns noticed in the revalidated membership list would not have any major impact on the outcome of the primary election, stressing that the committee is well guided by the APC guidelines for the nomination of candidates for general elections and relevant provisions of the Electoral Act, 2022.
Governor Ododo called on the aspirants and their supporters to see the primary election as a contest among brothers and sisters in one family seeking to make the family better as candidate of the party in the November, 2024 Governorship election in Ondo State.
Ismaila Isah
Special Adviser on Media to the Kogi State Governor
Chatbot as Important enablers for Conversational User Interface
Maybe you asked Siri to update you on the weather or set a reminder for your dental appointment. Pick a ready to use chatbot template and customise it as per your needs. Despite certain shortcomings, there is a lot of potential in making conversational UI the perfect marketing tool for the experience economy.
By understanding the emotional context of a conversation, chatbots can provide empathetic and relevant support, enhancing the overall user experience. Furthermore, these advanced chatbots can integrate with other systems and applications, enabling seamless transitions between channels and platforms. Whether it’s through a website, messaging app, or voice assistant, users can access the chatbot wherever they are, ensuring consistent and personalized interactions across touchpoints. Before we delve into the nitty-gritty details, let’s begin by understanding what AI chatbot generators are and how they work. In simple terms, AI chatbot generators are software tools that utilize artificial intelligence algorithms to create intelligent chatbots. These chatbots are designed to have natural conversations with users, providing them with information and assistance seamlessly.
However, not everyone supports the conversational approach to digital design. Hence, in many cases, using a chatbot can help a brand differentiate and stand out from the crowd. Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. However, given the fact that all these operations are often performed through third-party applications – the question of privacy is left hanging. There is always a danger that conversational UI is doing some extra work that is not required and there is no way to control it.
The key to successful CUI is communicating with the widest customer base and efficiently adapting to the natural language. For businesses, CUI bridges the frontend customer experience and the backend knowledge and database. In this blog post, we explore the concept of conversational UI further and discuss how it should revolutionize how we design conversations in applications.
Graphical User Interfaces (GUI) further abstracted this notion by allowing us to manipulate computers through visual metaphors. These abstractions made computers accessible to a mainstream of non-technical users. The Command Line Interface, for instance, created an abstraction layer to enable interaction through a stored program. This hid the subsystem details once exposed in earlier computers that were only programmable by inputting 1s & 0s through switches. We are a digital product development company and your guide on the digital transformation journey.
It helps people in reducing weight and also focuses on reducing stress and anxiety among people. From 2017 to 2020 alone, Domino’s made 27 million Facebook impressions! They introduced CUI into their business, allowing customers to order food through a bot on Facebook Messenger. If you get stuck and don’t know how to reply during the conversation, you can also use the “help me reply” option to get assistance from the bots. The bot can even understand colloquial terms like “next weekend” or “next Monday” and display the correct options.
1–800-Flowers came up with a startling revelation that 70% of its Messenger orders came from new customers once it introduced the Facebook chatbot. Conversational user interfaces help operate smart homes powered by the Internet of Things (IoT) technology. This technology is transforming how we interact with everyday appliances, allowing individuals to control their lights, thermostat, security cameras, and other connected devices. A comScore study showed that 80% of mobile time is dedicated to the user’s top three apps. Hence, it’s much easier and more effective to reach customers on channels they already use than trying to get them to a new one.
What is Conversational AI? From Understandin…
Know how engaged your bot-users feel, look at the time they spend on an average conversing with your bot. Boost customer satisfaction by keeping a track of your product returns, measure website users through chatbot to monitor traffic. The two main types are AI-powered chatbots, which use NLP and machine learning to interpret user queries, and rule-based chatbots, which follow structured flows based on predefined rules.
Tidio is a live chat and chatbot combo that allows you to connect with your website visitors and provide them with real-time assistance. It’s a powerful tool that can help create your own chatbots from scratch. Or, if you feel lazy, you can just use one of the templates with pre-written chatbot scripts.
Businesses are using chatbots to provide instant and 24/7 customer support. These chatbots can answer queries, provide answers, and assist users through their entire buying journey, enhancing customer engagement and satisfaction. Chatbots use natural conversational language to interact with human users. Chatbots contain text input and output masks allowing mobile users to communicate with software, giving them the feeling of chatting with a real person. The biggest usability problem with today’s conversational interfaces is that they offload technical work to non-technical users.
If a model accepts specific values for a parameter, for instance, the interface can provide a natural mapping for how it should be input. Nielsen Norman Group reports that cultural differences make universal recognition of icons rare — menus trend towards an unusable mess with the inevitable addition of complexity over time. Conversational interfaces appear more usable because you can just tell the system when you’re confused! But as we’ll see in the next sections, they have their fair share of usability issues as well. So, what is the right interface for artificially intelligent applications? This article aims to inform that design decision by contrasting the capabilities & constraints of conversation as an interface.
You can foun additiona information about ai customer service and artificial intelligence and NLP. It’s like posting up a restaurant menu; visitors no longer need to ask what there is to eat & they can just order instead. This might seem like a schism at first, but it’s more so a symptom of a simplistic framing of interface evolution. Command lines are far from extinct; technical users still prefer them for their greater flexibility & efficiency.
For use cases like software development or automation scripting, the added abstraction layer in graphical no-code tools can act as a barrier rather than a bridge. Structure the questions in such a way that it would be easier to analyze and provide insights. This can be implemented through multiple choice questions or yes/no type of questions.
basic rules for designing a great digital experience
For example, in 2016, KLM Airlines created a Facebook Messenger chatbot originally intended to help users book tickets. Two years ago, I was working at a bank and had the opportunity to dive deep into chatbot UX design. Another interesting source of inspiration for UI design is video games, let’s take a deep dive into how video game designers use conversational interfaces to interact with player. Also, consider certain graphical user interfaces which format visual interface interaction using graphical interfaces such as icons, menus, or buttons to “converse” with their audience. Released in 2011, Siri is Apple’s version of a digital voice assistant. She acts as a personal assistant who can answer most basic questions and some complex ones as well.
We chose only a few that could contribute to a sincere dialog that remained explicitly professional. The open conversation model is a model that is being used in the gaming industry. The UI designer has all kinds of tools in his toolkit with which they can guide the conversation and make the flow pleasant. Sometimes you have to warn people or point them to things that they maybe want to ignore.
It knows sometimes we can only describe our intent with gestures or diagrams. It respects when we’re too busy for a conversation but need to ask a quick question. When we do want to chat, it can see what we see, so we aren’t burdened with writing lengthy descriptions. Perhaps a solution is using another LLM as a reasoning engine to format unstructured inputs automatically into clear engagement signals. But until their data collection efficiency is clear, designers should ask if the benefits of a conversational interface outweigh the risk of worse personalization.
Analytic platforms and analytic APIs, such as Botanalytics, provide information on how the chatbot was used, where it failed, and how the users interacted with it. They can also include the total number of users, user retention, most used flows, words from users that the chatbot cannot understand, and so on. Similar to a website or an application, a chatbot needs to be tracked and analyzed in order to iteratively improve.
A linear conversational flow is a question-answer model which doesn’t give any options to move away from the main subject of the conversation. Outlining the flow means writing down the questions in a logical sequence with all possible answers and follow-ups to those answers. This way you are likely to identify missing paths and dead ends and add them flow to ensure that the conversation sounds natural no matter what path the user takes. Technology-enabled conversations allow you to use a wide variety of media as part of the conversation.
If the interface doesn’t fit the use case, downstream UX debt can outweigh any upfront savings.
We’ve grown accustomed to this flow, as consumers, but that doesn’t mean it is the best way to approach digital consumer interaction.
Diverging from the straightforward, rule-based framework of traditional chatbots, conversational AI chatbots represent a significant leap forward in digital communication technologies.
His primary objective was to deliver high-quality content that was actionable and fun to read.
You can ask AI-powered bots simple questions and even add a follow-up question, and their natural language processing will take over and respond with on-brand messaging and prompts to help you take action.
It’s characterized by having a more relaxed and flexible structure than classic graphical user interfaces. Let’s dig deep to find out if a conversational user interface is worth your attention. Technological advancements of the past decade have revived the “simple” concept of talking to our devices. More and more brands and businesses are swallowed by the hype in a quest for more personalized, efficient, and convenient customer interactions. Some bots can be built on large language models to respond in a human-like way, like ChatGPT. Bot responses can also be manually crafted to help the bot achieve specific tasks.
A new dawn for conversation
Beyond e-commerce, conversational AI could allow users to instantly see themselves in travel destinations, home decor layouts, and more based on simple text exchanges. This chat-driven interface, empowered by Generative AI’s text-to-image technology, adds a new dimension to online shopping. It morphs the experience from a solitary scroll through endless product images to an interactive, personalized session. Consider the hero section of a website, which traditionally comprises an eye-catching image, a compelling headline, and perhaps a call-to-action button. In the conversational interface paradigm, this hero section could evolve into a live interaction arena.
To avoid such occurrences, you need to set a coherent system of processing input and delivering output. To get to the most valuable content, users need some extra tools that can sort the content and deliver only the relevant stuff. Deloitte Insights and our research centers deliver proprietary research designed to help organizations turn their aspirations into action. He tracks and analyzes emerging technology and business trends, focusing on the growing impact of cognitive technologies, for Deloitte’s leaders and its clients. Before joining Deloitte, Peter worked at an international economic organization and held various roles in municipal and national governments in the United States and Europe.
UI of the Future: Conversational Interfaces – shopify.com
Knowing whether the user comes to you by a referral, by clicking on your link on your blog, via a paid advertisement will help you decode their goals and expectations. Based on these, one can develop relevant conversation flows and maintain context in the conversation. With the speed at which our current technology is developing, it won’t be long before we start conversing with our computers to get things done. In developed nations, this technology might be already existing today. The kind of technology they have access to and because they are at the forefront of the development of any related technology, they have gained an upper-hand.
The game designers don’t have one flow in mind but allow for a natural, organic flow dependent on what the user needs or wants at that moment. In the announcement for the event, the organizers said that conversational design is about getting the right information at the right time to the user. The Dynamic Conversation Designer offers a host of features aimed at simplifying the design process.
If the UI is confusing or difficult to use, users will not be able to communicate with the chatbot effectively. It should also be visually appealing so that users enjoy interacting with it. From the perspective of business owners, the chatbot UI should also be customizable.
Every phrase and query results in branching paths, some leading closer to conversions, others further away. Designers must strategically craft each branch point to guide users towards conversion events through conversational cues. Most of these chatbots also proved that thinking about all the small and minute details and incorporating them in the CUI’s can take the company a long way forward. The home page of the app displays a greeting message that welcomes the user. Through the prompt at the bottom of the page, you can type or voice out your task or query.
One major hiccup in the customer journey that frequently creates friction is the lack of effective communication with a brand. Today’s online customers are not content with a detached, impersonal shopping experience. Traditional websites with their rigid interface fail to provide this engagement, leading to 68% of customers shopping elsewhere due to perceived indifference from brands.
There are some tasks where the value from added intelligence may not be worth the price. Now our universe of information can be instantly invoked through an interface as intuitive as talking to another human. These are the computers we’ve dreamed of in science fiction, akin to systems like Data from Star Trek. Perhaps computers up to this point were only prototypes & we’re now getting to the actual product launch.
Managed Services
Text-based AI chatbots have opened up conversational user interfaces that provide customers with 24/7 immediate assistance. These chatbots can understand natural language, respond to questions accurately, and even guide people through complex tasks. Advanced conversational interfaces powered by AI chatbot generators offer a multitude of features that enhance user experience. These include natural language understanding, sentiment analysis, context awareness, and personalized recommendations. Rule-based chatbots are conversational user interfaces that use a set of rules and patterns to interact with a user.
It’s common these days for businesses to use chatbots to support customers’ inquiries. A conversation with a chatbot feels normal for people, even if the conversation itself isn’t how they naturally communicate. The experience mimics that of a texting conversation with a human being. Conversational User Interfaces (CUI) facilitate a natural human conversation between humans and machines. As we continue to explore Conversational User Interfaces (Conversational UI), understanding the key elements that make up these conversational interfaces becomes imperative.
Is Alexa a chatbot?
As predictive capabilities grow more advanced, interfaces may one day act as collaborative partners that actively assist users, rather than just responding reactively. Erica can efficiently understand voice, text, as well as tap inputs from the users. Erica indeed shows its versatility when it comes to understanding the customers’ varied questions. Currently, Erica can understand almost 500,000 different variations of the questions that customers ask. This survey was a dialog like the rest of the conversation; users could select their answer from quick reply buttons, as well as send a free-form feedback message. It was very beneficial in the effort to improve our chatbot and understand the user’ pain points.
The coronavirus lockdown between March 11 – April 30 increased Duolingo’s users by 30 million people. These statistics show the magnitude of Duolingo and its CUI’s success. As you learn more words, the difficulty levels increase, giving you thorough learning of the entire language. Over the past few years, Duolingo has started to leverage the power of artificial intelligence to alter the courses and make them more convenient for the user. Once you compare and choose a flight, the chatbot redirects you to the website to complete the payment.
We have the greatest upper hand over machines when it comes to reasoning. There are clear indications that there are a few tasks that humans agents handle better while some tasks, on the other hand, that chatbots manage better. Meaning the copy written for chatbots needs to be carefully crafted around the information that you seek/provide. A conversational interface can significantly enhance the likelihood of a user making a purchase by making apt suggestions and steering the customer journey. Especially when faced with a plethora of choices, customers can often be indecisive. A gentle nudge from the chatbot, perhaps even a pairing suggestion, could help the user proceed with the purchase.
Chatbots are the next step that brings together the best features of all the other types of user interfaces. All of this ultimately contributes to delivering a better user experience (UX). While there are still limitations and challenges to overcome, conversational UIs offer significant potential Chat GPT for businesses to create more engaging and efficient customer interactions. By embracing the power of conversational interfaces, businesses can stay ahead in the ever-evolving landscape of customer experience. In today’s fast-paced world, time and attention are valuable commodities.
It is essential to understand what you want to do with the conversational interface before embarking on its development. Also, you need to think about the budget you have for such a tool – creating a customized assistant is not the cheapest of endeavors (although there are exceptions). Productivity conversational interface is designed to streamline the working process, make it less messy, and avoid the dubious points of routine where possible. A “conversational interface” is an umbrella term that covers almost every kind of conversation-based interaction service. Today if we go through an educational website like Shiksha or any, we can find chatbots. They answer the questions of the customer as employees of the company would provide.
Conversational interfaces, especially chatbots, provide a direct and personalized channel of communication between businesses and customers. By embedding chatbots in popular messaging platforms like WhatsApp or Facebook Messenger, brands can reach customers where they already spend their time. This proximity conversational interface chatbot facilitates better engagement and stronger brand-customer relationships. Don’t fall behind your competitors who are becoming more and more well-versed in adapting to conversational commerce. Learn more about utilizing Clickatell’s solutions to improve your eCommerce business by enhancing customer experience.
It also uses memory capabilities to remember previous conversations and apply them to future ones. This way, it can provide users with relevant content even though they may not have specified it explicitly. According to research conducted by Nielsen Norman Group, both voice and screen-based AI bots work well only in case of limited, simple queries that can be answered with relatively simple, short answers. Zendesk’s adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries.
A Conversational User Interface facilitates a natural human conversation between humans and machines. It is what clients see when they interact https://chat.openai.com/ with an artificial intelligence assistant. The purpose of a conversational user interface is to make this interaction more natural.
You can even use a conversational user interface and improve your business with the help of WotNot. Through WotNot’s user-friendly interface and easy-to-set-up feature, you can design your own robust and reliable chatbot. Because of the general lack of information and framework around chatbot experience design at the time, I decided to take notes that I could use in future chatbot projects. Although voice user interface (VUI) is often part of chatbot design, this particular project used only text, so in this article, we’ll focus on text-based chatbots.
Chatbots, developed by chatbot development companies in India revolutionize the way online businesses interact with customers. A good web design company can help you choose between an AI-driven chatbot and a Rule-based chatbot. Still, using this social media platform for designing chatbots is both a blessing and a curse. In reality, the whole chatbot only uses pre-defined buttons for interacting with its users.
None the less, gaining an understanding of the basics and making a start is surprisingly easy. As machine learning advances and conversational UI design matures, the next wave of chatbots is fast approaching. Well-designed conversational interfaces can automate routine tasks or self-service actions, allowing users to accomplish their objectives swiftly.
” you’d think I was an idiot, wouldn’t you, and it’s the same with this. Instead of clicking through the menus you can just write a message and everything happens in the chat panel. Here’s a little comparison for you of the first chatbot UI and the present-day one. Automatically answer common questions and perform recurring tasks with AI. Set goals and partner with a leader in conversational commerce, like Clickatell! Here are some additional tips to get started with conversational commerce.
Insurance Chatbots: A New Era of Customer Service in the Insurance Industry
AI-driven insurance chatbots, by contrast, are designed and trained to handle a huge range of queries, tasks, and interactions. By digitally engaging visitors on your company website or app, insurance chatbots can provide guidance that’s tailored to their needs. An insurance chatbot is a virtual assistant designed to serve insurance companies and their customers.
In critical moments customers still rely more on personal assistance by agents. Automating these tasks through a chatbot will prevent your insurance agents from being overloaded with repetitive tasks/interactions, enabling them to dedicate more time to complex issues. This significantly reduces the time and effort required from both policyholders and your insurance company teams.
GEICO offers a chatbot named Kate, which they assert can help customers receive precise answers to their insurance inquiries through the use of natural language processing.
Allie is a powerful AI-powered virtual assistant that works seamlessly across the company’s website, portal, and Facebook managing 80% of its customers’ most frequent requests.
This comprehensive guide explores the intricacies of insurance chatbots, illustrating their pivotal role in modernizing customer interactions.
Yes, you can deliver an omnichannel experience to your customers, deploying to apps, such as Facebook Messenger, Intercom, Slack, SMS with Twilio, WhatsApp, Hubspot, WordPress, and more. Our seamless integrations can route customers to your telephony and interactive voice response (IVR) systems when they need them. 60% of business leaders accelerated their digital transformation initiatives during the pandemic. 60% of insurers expect nontraditional products to generate revenue on par with traditional products. 80% of the Allianz’s most frequent customer requests are fielded by IBM watsonx Assistant in real time.
The bot can send them useful links or draw from standard answers it’s been trained with. So, a chatbot can be there 24/7 to answer frequently asked questions about items like insurance coverage, premiums, documentation, and more. The ability of chatbots to interact and engage in human-like ways will Chat GPT directly impact income. The chatbot frontier will only grow, and businesses that use AI-driven consumer data for chatbot service will thrive for a long time. Submitting a claim, known as the First Notice of Loss (FNOL), requires the policyholder to complete a form and provide supporting documents.
Overall, insurance chatbots enhance the payment experience for policyholders, offering convenience, security, and peace of mind in managing their insurance premiums. By providing instant and personalised support, insurance chatbots empower potential policyholders to make informed decisions and seamlessly navigate insurance processes. Insurance giant Zurich announced that it is already testing the technology “in areas such as claims and modelling,” according to the Financial Times (paywall). I think it’s reasonable to assume that most, if not all, other insurance companies are looking at the technology as well. A chatbot is always there to assist a policyholder with filling in an FNOL, updating claim details, and tracking claims. It can also facilitate claim validation, evaluation, and settlement so your agents can focus on the complex tasks where human intelligence is more needed.
If you have an insurance app (you do, right?), you can use a bot to remind policyholders of upcoming payments. Adding the stress of waiting hours or even days for insurance agents to get back to them, just worsens the situation. Based on the collected data and insights about the customer, the chatbot can create cross-selling opportunities through the conversation and offer customer’s relevant solutions.
The use of an Insurance chatbot can help brands acquire, engage, and serve their customers. By deploying an insurance bot, it becomes easy to cater to the needs of customers at every stage of their journey. Companies that use a feature-rich chatbot for insurance can provide instant replies on a 24×7 basis and add huge value to their customer engagement efforts. Tidio is a customer service platform that combines human-powered live chat with automated chatbots. It’s designed to support marketers, meaning insurance agents can use it to create effective chat marketing campaigns.
They also interface with IoT sensors to better understand consumers’ coverage needs. These improvements will create new insurance product categories, customized pricing, and real-time service delivery, vastly enhancing the consumer experience. Even with digitalization efforts, 46% of people still prefer talking to an agent over the phone to using a self-service option. This means there is a lot of potential for self-service tech, including chatbots.
AI Chatbots in Banking: Benefits, Applications & Examples (+ Free Chatbot Templates)
AI-powered chatbots allow insurance firms to offer 24/7 customer assistance, ensuring that clients receive immediate answers to their questions, irrespective of the hour or day. Furthermore, chatbots can manage several customer interactions simultaneously, guaranteeing that no client is left waiting for a reply or stuck on hold for hours. Smart Sure provides flexible insurance protection for all home appliances and wanted to scale its website engagement and increase its leads. It deployed a WotNot chatbot that addressed the sales queries and also covered broader aspects of its customer support.
We’ll give you our top five picks along with key features to look for, so you can make an informed decision. The insurance industry is full of routine interaction—from filing claims to answering FAQs. You can also have your bot offer to chat with an agent if the inquiry is too complex or contains certain keywords.
Best Use Cases of Insurance Chatbot
GEICO offers a chatbot named Kate, which they assert can help customers receive precise answers to their insurance inquiries through the use of natural language processing. GEICO states that customers can communicate with Kate through the GEICO mobile app using either text or voice. An insurance chatbot is a virtual assistant powered by artificial intelligence (AI) that is meant to meet the demands of insurance consumers at every step of their journey.
Use this form to apply test or demonstrate motor vehicles equipped with autonomous vehicle technology on public highways in New York State.
A chatbot for insurance companies allows you to share “how-to” guidelines and other essential information with potential customers.
The number of claim filings that your organization can handle increases, too, because humans don’t need to scramble to service every single customer directly.
The chatbot can send the client proactive information about account updates, and payment amounts and dates.
This comprehensive guide explores the intricacies of insurance chatbots, illustrating their pivotal role in modernizing customer interactions. From automating claims processing to offering personalized policy advice, this article unpacks the multifaceted benefits and practical applications of chatbots for insurance agents chatbots in insurance. This article is an essential read for insurance professionals seeking to leverage the latest digital tools to enhance customer engagement and operational efficiency. These bots are available 24/7, operate in multiple languages, and function across various channels.
By connecting with a company’s existing tech stack, Capacity efficiently answers questions, automates repetitive tasks, and tackles diverse business challenges. The platform features a low-code interface, enabling smooth human handoffs, intuitive task management, and easy access to information. Insurance companies can benefit from Capacity’s all-in-one helpdesk, low-code workflows, and user-friendly knowledge base, ultimately enhancing efficiency and customer satisfaction. It plays the role of a virtual assistant performing specific actions to provide a user with required information instead of a human manager.
Regardless of the industry, there’s always an opportunity to upsell and cross-sell. After they are done selling home insurance or car insurance, they can pitch other products like life insurance or health insurance, etc. But they only do that after they’ve gauged the spending capacity and the requirements of the customer instead of blindly selling them other products. They can respond to customers’ needs based on demographics and interaction histories, allowing for a highly engaging customer experience too. As part of efforts to make claims smoother for policyholders, chatbots can give a hand in the regular course of claim-processing. When customers need to file claims, they can do so fast (and 24/7) via a chatbot.
A leading insurer faced the challenge of maintaining customer outreach during the pandemic. Implementing Yellow.ai’s multilingual voice bot, they revolutionized customer service by offering policy verification, payment management, and personalized reminders in multiple languages. Creating a conversational insurance chatbot with a live chat option is easier than you think, and you don’t necessarily need to know how to code to do that.
7 Use Cases of Insurance Chatbots for a better Customer Experience – Educazione Finanziaria
7 Use Cases of Insurance Chatbots for a better Customer Experience.
Because of that, you must ensure that it always acts according to your newest policies, sounds just like your real agents, and provides your clientele with the most relevant information. When it comes to conversational chatbots for insurance, the possibilities are endless. You can train them on your company’s guidelines and policies and employ them to solve various tasks — here are some examples.
Insurance chatbots, be it rule-based or AI-driven, are playing a crucial role in modernizing the insurance sector. They offer a blend of efficiency, accuracy, and personalized service, revolutionizing how insurance companies interact with their clients. As the industry continues to embrace digital transformation, these chatbots are becoming indispensable tools, paving the way for a more connected and customer-centric insurance landscape. In short, conversational insurance chatbots can handle the lion’s share of customer inquiries without getting exhausted by repetitive questions.
If you are ready to implement conversational AI and chatbots in your business, you can identify the top vendors using our data-rich vendor list on voice AI or conversational AI platforms. In addition, AI will be the area that insurers will decide to increase the amount of investment the most, with 74% of executives considering investing more in 2022 (see Figure 2). Therefore, we expect to see more implementation opportunities of chatbots in the insurance industry which are AI driven tools.
Let’s guide you through some of the top insurance bots to help you make an informed choice. SWICA has mastered the art of instant customer engagement to ensure maximum satisfaction. The company’s intuitive chatbot allows seamless address updates, query responses, franchise switches, and ID card requests. If they’re deployed on a messaging app, it’ll be even easier to proactively connect with policyholders and notify them with important information.
Elevate CX with insurance chatbots
Visitors are likely comparing your insurance to other companies’, so you have to get their attention. This is where live chat and chatbots prosper; you can proactively approach more potential customers directly on your website to create leads. Handovers are also possible at any time just in case customers need immediate human assistance. A chatbot could assist in policy comparisons and claims processes and provide immediate responses to frequently asked questions, significantly reducing response times and operational costs. Thus, customer expectations are apparently in favor of chatbots for insurance customers. AI bots make it easier for insurance companies to scale their customer support operations as their business grows.
Here are some of the more common use cases of chatbots for insurance you are bound to find as you shop around. In these instances, it’s essential that your chatbot can execute seamless hand-offs to a human agent. It means you’ll be safe in the knowledge that your chatbot can provide accurate information, consistent responses, and the most humanised experience possible.
Salesforce is the CRM market leader and Salesforce Contact Genie enables multi-channel live chat supported by AI-driven assistants. By automating routine tasks and customer interactions, AI chatbots can help insurance companies save on operational costs, including staffing and training. This releases the resources that can be allocated towards other areas, such as product improvement or attracting new customers. Staff that was once working on tedious, repetitive work can now focus on more strategic tasks that take human-level thinking. Advanced insurance chatbots can also help detect and prevent insurance fraud by analyzing customer data and identifying suspicious patterns.
If neither of the criteria applies to the user, they are offered to connect with a human agent. After the interaction, the user is invited to complete a quick survey regarding their chat service experience. If they can’t solve an issue, they can ask the policyholder if they’d like to be put through to an agent and make the connection directly. The agent can then help the customer using other advanced support solutions, like cobrowsing. Users can choose to either type their request or use the provided button-based menu in the chat. Insurance providers can use bots to engage website visitors and collect information to generate leads.
The first major insurer to launch a customer service chatbot was Aflac, one of the leading supplemental insurance providers. Despite leading the global market in the number of chatbots, Europe lags in terms of technology advancement. American insurers implement more advanced bots, while European ones provide only basic features for their clients.
Chatbots for Insurance – Progessive, Allstate, GEICO, and More – Emerj
Chatbots for Insurance – Progessive, Allstate, GEICO, and More.
ManyChat can recommend insurance products, route leads to the correct agent, answer FAQs, and more. Let’s see how some top insurance providers around the world utilize smart chatbots to seamlessly process customer inquiries and more. Innovating your agency’s approach to marketing and customer service can build stronger relationships between providers and policyholders resulting in loyalty and advocacy for your business. Insurance chatbots can be programmed to follow industry regulations and best practices, ensuring that customer interactions are compliant and reducing the risk of errors or miscommunications. This can help insurance companies avoid costly fines and maintain their reputation for trustworthiness and reliability. Let’s dive into the world of insurance chatbots, examining their growing role in redefining the industry and the unparalleled benefits they bring.
Example #5. Personalized marketing and policy management
We know what it takes to simplify customer interactions for insurance agents, and we’re here to share our expertise with you. By automating routine tasks, chatbots reduce the need for extensive human intervention, thereby cutting operating costs. They collect valuable data during interactions, aiding in the development of customer-centric products and services. Chatbots simplify this by providing a direct platform for claim filing and tracking, offering a more efficient and user-friendly approach. Chatbots contribute to higher customer engagement by providing prompt responses.
Add any other elements to your bot’s flows by dragging and dropping them from the sidebar to the workspace. They now shop insurance online comparing quotes before speaking to an agent and even self-service their policies online. “I love how helpful their sales teams were throughout the process. The sales team understood our challenge and proposed a custom-fit solution to us.”
It shows that firms are already implementing at least some form of chatbot solution in the insurance industry. If you want to do the same, you can sign up for WotNot and build your personalized insurance chatbot today. But thanks to measures of fraud detection, insurers can reduce the number of frauds with stringent checking and analysis. Once a customer raises a ticket, it automatically gets added to your system where your agent can get quick notification of a customer problem and get on to solving the issue. Feedback is something that every business wants but not every customer wants to give.
Insurance chatbots collect information about the finances, properties, vehicles, previous policies, and current status to provide advice on suggested plans and insurance claims. They can also push promotions and upsell and cross-sell policies at the right time. Even something as minor as a chatbot for scheduling consultations and bookings with your team can save you a lot of time, money, and stress as you grow. This allows you to propel your agency into the leading local provider, so whenever someone considers insurance for themselves, their family, or business needs – your agency is the top choice.
For this to work, you need to choose an AI model and add prompts to introduce limitations. Feed your bot information about your company and insurance products, adding as much context as possible. Head to the “Chatbots” tab, then choose “Manage bots.” Choose the target channel for your bot. Last but not least, this chatbot also preserves the message history, allowing users to go back and review the instructions received earlier at any time. Genki is a health insurance solution for digital nomads, helping them receive the best care no matter where they are. Genki’s bot has a state-of-the-art FAQ section addressing the most common situations insured individuals find themselves in.
For instance, after a big storm, a property insurer can preemptively reach out with steps on filing a claim and all necessary information and documents. AI-powered chatbots can flag potential fraud, probe the customer for additional proof or documentation, and escalate immediately to the right manager. For centuries, the industry was able to rest on its laurels because information was inaccessible. Customers were operating in the dark with little insight into competitive policies and coverage.
Additionally, Gen AI is employed to summarize key exposures and generate content using cited sources and databases. IBM watsonx Assistant for Insurance uses natural language processing (NLP) to elevate customer engagements to a uniquely human level. Empower customers to access basic inquiries, including use cases that span questions about their insurance policy to resetting passwords. Quickly provide quotes and pricing, check coverage, claims processing, and handle policy-related issues. Claims processing is traditionally a complex and time-consuming aspect of insurance.
Furthermore, chatbots can respond to questions, especially if they deal with complex client requests. Claims processing is usually a protracted process with a large window for human error and delays which can be eliminated at each stage. You will need to use an insurance chatbot at each stage to ensure the process is streamlined. https://chat.openai.com/ Inbenta is a conversational experience platform offering a chatbot among other features. It uses Robotic Process Automation (RPA) to handle transactions, bookings, meetings, and order modifications. GEICO’s virtual assistant starts conversations and provides the necessary information, but it doesn’t handle requests.
The insurance chatbots will be so advanced that customers will be unable to ‘spot the bot’. Chatbot insurance claims capabilities can significantly reduce the time it takes to process claims. It does this by guiding customers through the necessary steps and automating document collection and verification.
No more wait time or missed conversations — customers will be happy to know they can reach out to you anytime and get an immediate response. Chatbots are one of the most popular applications of artificial intelligence in insurance. In the struggle to optimize customer service, insurance agencies are actively adopting virtual assistants and chatbots. Most of the communication of new policies between the broker and the insurance company takes place via structured data (e.g. XML) interchanges. However, some brokers have not embraced this change and still communicate their new policies via image files. Insurers can automatically process these files via document automation solutions and proactively inform brokers about any issues in the submitted data via chatbots.
With SendPulse’s chatbot builder, you can build AI-powered bots for websites, Instagram, WhatsApp, Facebook, and other platforms. Embrace is an American pet insurance provider that aims to relieve pet owners from the burden of unexpected medical bills. The company’s website features an AI chatbot that helps users request quotes, find the right insurance product, place claims, and more. Having a customer self-service center within your insurance chatbot is essential as it empowers your customers to instantly get detailed answers in a hands-off manner. The formatting also plays a big role — in this example, numbered points, quotes, links, and highlights enrich the text and make it easier to read. In short, your virtual assistant represents your company and is responsible for the first impression your brand creates with the newcomers.
Thanks to the advanced training of conversational AI for insurance, it can handle complex tasks like insurance recommendations and onboarding. This not only frees time for the customer support team but also ensures there are no gaps in the customer journey. Through SWICA Chat, you can add family members to the policy or increase accident coverage. The customer support chatbot has set SWICA apart, ensuring they respond to clients 24/7. You can also switch between languages, making the tool ideal for a multi-lingual clientele.
Intelligent chatbots foster stronger bonds between clients and insurance providers through immediate support and tailored suggestions, cultivating more meaningful relationships. The insurtech company Lemonade uses its AI chatbot, Maya, to help customers purchase renters and homeowners insurance policies in just a few minutes. The chatbot also assists in processing claims quickly, ensuring a smooth and hassle-free experience for customers. Lemonade’s chatbot has significantly reduced the time it takes for customers to get insured and receive claim payouts.
As AI and Machine Learning become mainstream, the insurance industry will witness numerous functions and activities it can automate via advanced chatbot technology. Because a disruptive payment solution is just what insurance companies need considering that premium payment is an ongoing activity. You can seamlessly set up payment services on chatbots through third-party or custom payment integrations. The bot can ask questions about the customer’s needs and leverage Natural Language Understanding (NLU) to match insurance products based on customer input.
Making the right investments in CX improvements can dramatically impact revenue. McKinsey found that auto insurers that provide excellent experiences have seen 2-4X more growth in new business and 30% higher profits than other firms8. In even more proof, 90% of customers who feel appreciated and 69% of those who feel valued will increase their spending with an insurance company9.
One of the most significant advantages of insurance chatbots is their ability to offer uninterrupted customer support. Unlike human agents, chatbots don’t require breaks or sleep, ensuring customers receive immediate assistance anytime, anywhere. This round-the-clock availability enhances customer satisfaction by providing a reliable communication channel, especially for urgent queries outside regular business hours. From processing claims, answering customer queries, detecting fraudulent patents, and managing knowledge base, insurance chatbots can handle most operations. This blog post has taken you through the ins and outs of this technology to help you choose the most ideal.
You can foun additiona information about ai customer service and artificial intelligence and NLP. Insurance chatbots can streamline support and automate huge volumes of customer conversations. Finding the right chatbot for your insurance company depends on the goal you want to achieve. Although most promise to deliver in all aspects, it is possible to see their strengths.
President Bola Ahmed Tinubu and no fewer than 22 state Governos as well as Ministers and lawmakers will be in Ivory Coast on Sunday to watch Super Eagles Vs Ivory Coast Africa Cup of Nations, AFCON final clash.
Final match of the 34th edition of the continental football showpiece will hold at the Alassane Ouattara Stadium, Abidjan on February 11, by 9pm
The Super Eagles last won the trophy 11 years ago and are gunning for their fourth AFCON diadem, while Ivory Coast are hoping to win their third continental trophy.
A source was quoted as saying: “President Bola Tinubu is coming here for the final along with his wife (Oluremi Tinubu). Infact, about 22 governors are also expected. So, it will be a full house on Sunday.
“Cabinet members and ministers will be here for the game against Ivory Coast as well.”
Confederation of Africa Football, CAF President, Patrick Mostepe during press briefing also confirmed that President Tunubu would watch the match in Abidjan on Sunday
President Bola Tinubu has signed the Electricity Act (Amendment) Bill, 2024, into law.
The bill, which was passed by the House of Representatives on July 27, 2023, and the Senate on November 14, 2023, was sponsored by Honourable Babajimi Benson, who represents Ikorodu Federal Constituency of Lagos State.
The Electricity Act (Amendment) Bill, 2024, seeks to address the development and environmental concerns of host communities, and sets aside five percent of the actual annual operating expenditures of power generating companies (GENCOs) from the preceding year for the development of their respective host communities.
The Bill further provides that the funds set aside for the development of host communities will be received, managed, and administered for infrastructure development in the host communities by a reputable Trustee/Manager to be jointly appointed by the respective GENCO and their host community.
President Bola Tinubu, on Thursday, performed the groundbreaking of the 3,112 housing-unit Renewed Hope City in Karsana, Abuja, and reiterated his administration’s resolve to provide decent and affordable housing for Nigerians.
The project is a part of 20,000 housing units to be delivered in the Federal Capital Territory under a Public Private Partnership Arrangement being implemented by the Federal Ministry of Housing and Urban Development and it represents the first practical expression of the administration’s desire to implement a New City Development Plan under the Renewed Hope Agenda.
The President said under this plan, integrated living communities that will redefine the essence of residential living for Nigerians nationwide will be built, emphasizing that his vision is to build dynamic, integrated, and self-sustaining communities, equipped with amenities to enhance the quality of living for residents.
“This includes well-connected access and internal roads, provision of reliable and uninterrupted electricity, healthcare facilities to offer accessible and quality medical services and educational institutions to provide learning environments that nurture knowledge and skills.
“Our goal is to increase the sense of togetherness, improve health and productivity of our citizens and reduce pressure on city centres. On this note, I am today directing the Minister of the Federal Capital Territory and the Minister of Works to provide access roads to all Renewed Hope Cities and Estates Projects to increase accessibility and livability starting with this site in Karsana.
“This is because my administration believes that every Nigerian deserves to have access to shelter that is affordable and adequate,” he said.
President Tinubu stated that beyond the moral imperative of providing decent and affordable housing for citizens, his administration also recognizes the immense potential of housing as a catalyst for inclusive economic growth, adding that: “It is with this understanding that we have classified housing as essential social infrastructure and made it a major priority area towards delivering economic growth and Job Creation. At 25 direct and indirect jobs per house, the 20,000 housing units planned for the Federal Capital Territory alone will create 500,000 jobs.”
Speaking on the determination of his administration to ensure that Nigeria’s housing deficit is bridged, the President said he is resolved to facing this challenge with the boldness and urgency that it requires.
“We aim to promote Public Private Partnership (PPP) collaborations that attract domestic, foreign, and diaspora investments. We also aim to design and implement incentive schemes, boost our capital market while enhancing the governance and risk management frameworks to ensure their stability, transparency and integrity.
“We are resolved to facing the housing challenge with the clarity of purpose and determination that is required to break all the barriers that stand in our way of success. That is why I took the historic decision of separating the Federal Ministry of Housing and Urban Development from Works so it can be fully aligned towards tackling the nation’s massive housing problem. That is also why I have appointed experienced professionals with proven track records of delivering in the housing sector to lead the Ministry,” he said.
President Tinubu also said he is committed to providing the Federal Ministry of Housing and Urban Development with the political will that is required to ensure that his administration makes a historic difference in the housing and urban development landscape of the country.
“I am happy to hear that the Federal Ministry of Housing and Urban Development has already awarded contracts for the construction of 200 housing units in twelve (12) states (2 per geo-political zone) as Renewed Hope Estates. In this regard, the Minister is to proceed with the groundbreaking ceremonies in the twelve (12) locations and the estates must be completed before the end of 2024.
“I am also delighted to hear that the Renewed Hope Cities are being developed in three locations: Kano 1,500 housing units; Lagos 2,500 housing units and Abuja 3,112 under a variety of funding arrangements. The Ministry’s plan to kickstart a National Urban and Slum Upgrading Programme covering 26 sites nationwide is also commendable,” he said. . President Tinubu said in the next couple of weeks he will also be performing the groundbreaking of a similar project to deliver 2,500 housing units at the Ibeju–Lekki coastal city, Lagos.
“This project will also provide a practical demonstration of cross-subsidisation where out of the 1,500 housing units to be funded by FMBN, 400 will be sold at concessionary rates to low and medium income Nigerians who are members of the Nigeria Labour Congress and the Trade Union Congress,” he added.
In an historic and emotion-laden ceremony, I Hon. Ifeoluwa Babajide Ehindero, the newly Elected Member of House of Representatives, to represent the good people of Akoko North Federal Constituency, I officially receive “Certificate of Return” from the Independent National Electoral Commission (INEC).
The momentous event, held at the commission’s headquarters in Abuja on Wednesday, February 7, 2024, marked the formal acknowledgment of my victory in the recently concluded by-election.
The presentation of certificate to me today is a testament to my people’s unwavering choice and a powerful symbol of the democratic process. The Certificate of Return serves as both a legal document and a tangible embodiment of the trust reposed in me by my constituents/my esteemed Akoko people.
As I receive this certificate today, I am assured of wave of optimism surging through my supporters, party faithful, well-wishers and Akoko North Constituents in general. This is a collective affirmation that resonate beyond the confines of the ceremony, echoing the hopes and expectations of the people of Akoko North Federal Constituency.
I hereby expresse gratitude for the overwhelming support received throughout the electoral journey and reiterate my commitment to representing my people diligently at the National Assembly while building on the worthy legacies laid by my immediate predecessor in person of the Honourable minister of Interior; Hon. Bunmi Tunji Ojo BTO. I assure the good people of Akoko North of an impactful legislative tenure that will amplify your voice and interests on the national stage. I pledge my best to the building of our great Constituency and upholding her unity and dignity.
As I receive this certificate, my gratitude knows no bounds. Thank you to the constituents, the electoral commission, and every supporter who contributed to this victory. The journey has just begun, and I remain committed to serving with dedication and purpose.Looking ahead, l call on your continued support and engagement. Together, we will build a future that reflects the aspirations of Akoko North Federal Constituency. The light of love must shine, and I am eager to embark on this journey with you.
The event concluded with a symbolic handshake and congratulatory messages, setting the stage for the transformative representation promised by the new member of the House of Representatives.
Hon. Ife Babajide EHINDERO MHR Elect, Akoko North Federal Constituency
